FAQ

What is e-currency?

Electronic currency in short is known as e-currency and it can be purchased and sold, or received and paid through e-exchanges.

What is e-exchange?

Electronic exchange in short is known as e-exchange. It is an online platform through which e-currencies can be purchased and sold, or received and paid.

How safe is e-currency and e-exchange?

Online safety cannot be completely guaranteed by anyone and e-currencies can disappear anytime just like what liberty reserve did. This is the reason it is always recommended to buy/keep only the amount one needs. Before using the e-currencies it is to note to cross check whether the merchant or beneficiary accepts the chosen currency. Generally such e-currencies are used for gambling, investments, forex, domain/hosting and ad bookings.

How to create an account here?

Registering on this website to create an account is easy and takes just couple of minutes. Simply fill in the fields provided in the registration form and accept 'Agree' to the terms and conditions before submitting. An email is instantly sent with a message to confirm the registration. Once clicked on the confirmation link the website will ask to login once again. The account is created.

What is the exchange rate?

The exchange rate fluctuates every day and so it is suggested to see the current price after login and entering into the member area.

How long it takes to fund an account?

We always try to fund immediately. Most of the time it is instant while in some cases one day time is required. However, in any case the maximum time taken to fund an account is 24 hours.

What to do if error is seen in the credited amount?

Simply use our Contact Page and inform us about the error. We always act promptly to such errors.

How to convert e-currency to cash?

Yes, we do also convert e-currency to hard cash or crediting the amount to your bank account. Simply fill up the form on our website and brief your instructions. You will get an email from us after approval and the amount will be credited either same day or within 72 business hours.

Which banks are used in funding?

We try to deal with almost all the banks and keeps on adding. Keep visiting our website to get the latest bank list.

How about change of mind and looking for refund?

We surely appreciate change of mind and encourage you to read out refund policy from the Terms and Conditions page.

What is the support hours of the website?

The office hours are from 8:00 a.m. to 4:00 p.m. on weekdays. We are off on holidays and online chat channels are available.

Where to contact if questions are not answered?

Please contact us through our Contact page.